GetLaunch PH

Policies

Refund Policy

When you can get your money back, and how to ask.

Last updated October 27, 2026

In short:

  • Invitations: full refund within 7 days of payment, as long as your event hasn’t happened yet.
  • Business website plans: prepaid time isn’t refundable.
  • Duplicate, extra, or mistaken payments are always returned.

1. Wedding and debut invitations

You can get a full refund for any reason within 7 days of the day we confirm your payment, as long as your event date hasn’t passed. When we refund an invitation, we unpublish it, so its link and RSVP links stop working. Your content stays in your account.

After 7 days, or once your event date has passed, invitations aren’t refundable, except if we can’t deliver (see section 4).

2. Business website plans

Business website plans are prepaid, and prepaid months aren’t refundable, including if you stop using the site before the plan ends. Your site stays online until the date it’s paid until, plus 7 more days. There are no automatic charges, so nothing more is taken unless you choose to renew.

3. Always refunded

  • Duplicate payments for the same order.
  • Payments above the order total (we return the difference).
  • Payments for an order we declined, once we find the money arrived.
  • Money sent to us by mistake, once we confirm it. We may ask for a screenshot of your receipt or other proof that you sent it.

4. If we can’t deliver

If something you paid for can’t be accessed or doesn’t work as described for more than 3 days in a row because of a problem on our side, and we can’t fix it within 7 days of you reporting it, we refund the invitation in full, or the unused time on a business website plan. This doesn’t cover design preferences, problems caused by your own content or device, or outages at your own internet provider.

5. Services arranged one to one

For the Job Application Bundle, custom websites, and engineering services, refunds follow the terms we agree with you in writing before you pay.

6. Discounts and the refund amount

Refunds are for the amount you actually paid. If you used a referral discount, the refund is the discounted amount, and the discount counts as used. It can’t be applied again to a new order.

7. How to ask for a refund

Contact us with your order reference (it starts with “GL-”) and the GCash or Maya account you paid from:

We’ll reply within 3 business days. Approved refunds are sent only to the account you paid from, within 7 days, for the full amount you paid; we cover any transfer fees.

This policy doesn’t limit any rights you have under Philippine consumer protection laws.